Today, I had to visit the local utilities office to straighten out a problem that could not be accomplished online. I was third in line. Only one window open out of 6-8 at noon time. The line behind me ended at the door. A tiny, elderly Asian woman was trying to get the clerk to help her with a problem with her bill. Her gas charges were being made through a secondary company and she had not made this change. She asked the clerk to help her cancel it. He said, over and over, you must call the 800 number on the bill and ask them to cancel it. “Can you help me, I don’t know how to do that?” “No. Can you have a family member or a friend help?” “I have only my husband and he does not speak English. I have no friends.” The clerk was adamant and told her to move aside, as there was a long line. A young man was next in line. He pointed to a nearby chair and asked the elderly lady to sit down for a minute. His task was completed quickly. He walked over to the waiting lady, took out his “smart phone”, called the 800 number and dealt with her problem in a couple of minutes. At this moment, that woman had a friend.
The
photo: a little girl at the Carnaval parade on Sunday reaching out her hand to connect
with a group of Peruvian dancers moving down the street.
I realized that the issue of kindness had been in my blog last summer. Several meaningful quotes that relate to the scene in the PG&E office:
http://duffaxsom.blogspot.com/2014/08/not-quite-universal.html
I realized that the issue of kindness had been in my blog last summer. Several meaningful quotes that relate to the scene in the PG&E office:
http://duffaxsom.blogspot.com/2014/08/not-quite-universal.html